Frequently Asked Questions

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Pre-Sale Questions

[/vc_column_text][vc_toggle title=”Can I try a demo of the admin panel?” style=”round_outline” el_id=”1470456680241-5a0e2810-9dc9″]

Yes, you can try the admin panel by asking access to us directly on the Live Chat you can find on this page or by contacting us via email. We will create an account as administrator so you will feel like the website owner.

[/vc_toggle][vc_toggle title=”Is your theme compatible with mobile devices?” style=”round_outline” el_id=”1470456680403-8339e2ac-f091″]

Houzez is fully responsive to work on tablets and mobile devices. We have tested our code on a multitude of phones and tablets to ensure smooth user experience on all platforms

[/vc_toggle][vc_toggle title=”Do you provide theme documentation and tutorials?” style=”round_outline” el_id=”1470456680579-dba77dd0-e44d”]

Documentation is included in the package you downloaded from Themeforest. You just need to unzip the file

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Installation u0026amp; Updates

[/vc_column_text][vc_toggle title=”How do I install WordPress?” style=”round_outline” el_id=”1470340712118-27e81b23-6346″]

If you need help installing WordPress, follow the instructions in WordPress Codex or you can watch the Instructional Video created by Woo Themes.

[/vc_toggle][vc_toggle title=”How do I install the Houzez theme?” style=”round_outline” el_id=”1470341054317-f0678637-1ed7″]

To install the theme you must first have a working WordPress installation on your server. For more information about how to install the theme, please see this video tutorial.

[/vc_toggle][vc_toggle title=”Can you help me to install the theme on my domain?” style=”round_outline” el_id=”1470343146142-119d0987-39d2″]

Yes if you don’t know how to install the theme, after purchase you can request our free installation service by opening a ticket on our support forum providing your WordPress login and cPanel login.

[/vc_toggle][vc_toggle title=”Would i require additional plugins?” style=”round_outline” el_id=”1470498475139-4dae792c-ba72″]

All plugins needed are included in theme installation.

[/vc_toggle][vc_toggle title=”I’ll be qualified to receive future updates?” style=”round_outline” el_id=”1470363225695-9f0e69d3-3a11″]

Yes, you will receive all future updates for life time.

[/vc_toggle][vc_toggle title=”How will I know when a new update will be available?” style=”round_outline” el_id=”1470424317357-aae8c2db-9dcf”]

You will be notified by email from Envato.

[/vc_toggle][vc_toggle title=”How do I update my theme?” style=”round_outline” el_id=”1470341281392-bd4d8153-3abc”]

The update process is pretty similar to the theme installation process. To update your theme you basically need to replace the old theme files. There are different ways to update, please refer to theme update instructions.

[/vc_toggle][vc_toggle title=”Does the theme include the demo content?” style=”round_outline” el_id=”1470362082052-746631fa-43ab”]

Yes, Houzez includes the eight demos content and comes with the One Click Import feature so you can easily start with content in the right way.

[/vc_toggle][vc_toggle title=”Do I need a hosting service for this theme? Which one you recommend?” style=”round_outline” el_id=”1470420322035-75eb85a3-0c45″]

Yes, you need a domain name and a hosting service and you have to use and NOT if you want to install Houzez. We recommend one of this hosting service.

[/vc_toggle][vc_toggle title=”Will your theme Houzez run on latest version of WordPress? ” style=”round_outline” el_id=”1470362301675-5977dafe-8b9d”]

Yes, Houzez is fully compatible with the latest version of WordPress.

[/vc_toggle][vc_toggle title=”How can I migrate my old website to Houzez?” style=”round_outline” el_id=”1470682772234-41ce38e7-19a6″]

Yes, you can easily import your properties, images and data from any XML u0026amp; CSV file to your new website using WP All Import plugin and our add on for Houzez.

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Theme Functionalities

[/vc_column_text][vc_toggle title=”Does your theme Houzez support Visual Composer and Slider Revolution?” style=”round_outline” el_id=”1470410611510-9fc6ac60-bd73″]

Yes, they are fully integrated and included in the theme.

[/vc_toggle][vc_toggle title=”Does your theme Houzez include a Visual Composer and Slider Revolution license code?” style=”round_outline” el_id=”1470410679717-669c079c-42bd”]

Licence code for Visual Composer and Revolution Slider is not include.  However you can use them freely or activate your license (if you have) to get plugin update. This it is the Envato policy, also authors of these plugins not allow any theme developer to provide Purchase Code for third party plugins. Anyway we provide plugins latest version within theme update so your website will always updated and secure. 

[/vc_toggle][vc_toggle title=”What shortcodes do you have for the theme?” style=”round_outline” el_id=”1470410942806-73a7680b-e414″]

Houzez  included 16 custom Visual Composer modules to give you the ability to create unlimited page templates.

[/vc_toggle][vc_toggle title=”Is it possible to translate Houzez in other languages?” style=”round_outline” el_id=”1470413343178-763070ae-fe2e”]

Yes, you can translate the theme by using the WPML Plugin or by translate the .pot files included in the theme.

[/vc_toggle][vc_toggle title=”Can I customize the search?” style=”round_outline” el_id=”1471384189459-33e383cb-a604″]

Yes, you have different options to customize the advanced search for example you can choose which filter you want to hide or display.

[/vc_toggle][vc_toggle title=”Can I remove the search field completely?” style=”round_outline” el_id=”1470414317857-5a7e28aa-830e”]

Yes, you can remove the search at the global level or enable and disable the search for specific pages at your choice.

[/vc_toggle][vc_toggle title=”Is it possible to set advanced search open by default?” style=”round_outline” el_id=”1470414568167-3c26eabe-8e52″]

Yes, you can manage this option from the backend.

[/vc_toggle][vc_toggle title=”Can users save their searches?” style=”round_outline” el_id=”1470419626732-299367ce-f1a1″]

Yes, they can save searches and get notifications if new properties listed match their searches.

[/vc_toggle][vc_toggle title=”Can the Register/Login option be disabled?” style=”round_outline” el_id=”1470404205409-10b447a6-a04e”]

Yes, you can disable from the admin panel.

[/vc_toggle][vc_toggle title=”Can I allow people to submit their properties?” style=”round_outline” el_id=”1470410539302-9b69f638-df7f”]

Yes, you can allow people to submit properties by activating this option from the Theme Options panel.

[/vc_toggle][vc_toggle title=”Does your theme have the ability for clients to save their favorite listings?” style=”round_outline” el_id=”1470413745044-c32d4878-abd7″]

Yes, registered clients can save their favorite properties by clicking the “heart” icon visible on each property.

[/vc_toggle][vc_toggle title=”Does this theme work with any IDX system?” style=”round_outline” el_id=”1470413595454-4c7b9720-130f”]

Yes, Houzez support IDXPress, IDX Broker and iHomeFinder IDX.

[/vc_toggle][vc_toggle title=”Does your theme support RTL?” style=”round_outline” el_id=”1470404037128-9532bc56-d7c1″]

Yes, RTL is fully supported.

[/vc_toggle][vc_toggle title=”Is there a testimonial page template?” style=”round_outline” el_id=”1470413906645-e05a6db3-a460″]

Yes, there is a testimonial custom Visual Composer, you can find an example here.

[/vc_toggle][vc_toggle title=”Which email management is included in the theme?” style=”round_outline” el_id=”1470414093912-821551b7-db66″]

You can manage email by using Mailchimp which is fully integrated in Houzez. Also you can manage all emails/notifications templates from the admin panel.

[/vc_toggle][vc_toggle title=”Can i customize the agent form in the property page?” style=”round_outline” el_id=”1470418831577-476e48bb-615c”]

Yes, you can customize this form using Contact Form 7 fully integrated and available with theme.

[/vc_toggle][vc_toggle title=”Do the listing pages have the ability to be stripped down to only feature certain information?” style=”round_outline” el_id=”1470414483089-4528597f-1af2″]

Yes, features information a fully customizable.

[/vc_toggle][vc_toggle title=”Is there a way to add an expiration date to my listings?” style=”round_outline” el_id=”1470420048984-a8ea6616-3227″]

Yes, you can add the expiration date from Theme Options.

[/vc_toggle][vc_toggle title=”Is it possible to remove the video from the listing pages?” style=”round_outline” el_id=”1470414700402-15e7cf6a-eefe”]

Yes, if you don’t add any video in your property page that section will be hidden.

[/vc_toggle][vc_toggle title=”Does the agents have a front end dashboard?” style=”round_outline” el_id=”1470420154037-ad22b38d-a1f7″]

Yes, they have a front end dashboard.

[/vc_toggle][vc_toggle title=”Does this theme has a tenant dashboard?” style=”round_outline” el_id=”1470421050574-fbe5ee1f-391d”]

Houzez has a front end or back end dashboard for website owners and agents, so basically you can say, for all registered users.

[/vc_toggle][vc_toggle title=”Is there a way to change the number of listings and/or featured listings from the backend?” style=”round_outline” el_id=”1470421242717-648e3ac4-aa39″]

Yes, you can manage all of that from the backend.

[/vc_toggle][vc_toggle title=”Can i display featured properties?” style=”round_outline” el_id=”1470422113979-5399bb89-b55a”]

Yes, you can have both featured and regular property listing.

[/vc_toggle][vc_toggle title=”Does this theme include a child-theme?” style=”round_outline” el_id=”1470423917700-015547d6-a9b3″]

Yes, the child-theme is included in the package you downloaded from Themeforest.

[/vc_toggle][vc_toggle title=”Is there a way for customer’s to ‘favorite’ or ‘like’ properties, and to view them in their account after login?” style=”round_outline” el_id=”1470498696597-d456a807-deae”]

Yes, registered user will see all these properties under Favorite Properties in their front end dashboard.

[/vc_toggle][vc_toggle title=”Is it possible to disable the user agent feature?” style=”round_outline” el_id=”1470499011788-3e4ee22d-5f65″]

Yes, you can disable Agents form the Theme Options panel.

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Membership and Payments

[/vc_column_text][vc_toggle title=”What payment gateways are supported?” style=”round_outline” el_id=”1470419166042-92aa7e4b-7075″]

PayPal, Stripe and Wire Transfert are fully integrated.

[/vc_toggle][vc_toggle title=”Are recurring payments supported?” style=”round_outline” el_id=”1470419481815-991d5d5a-5ed6″]

Yes, recurring payment are supported. Your clients will pay automically if they choose recurring payment during the checkout process.

[/vc_toggle][vc_toggle title=”Can i create a free membership package?” style=”round_outline” el_id=”1470419244623-cf680597-d54f”]

When a user login the free package is automatically assigned to him. You can set number of listings for free package in Theme Options. 

[/vc_toggle][vc_toggle title=”Does customer have to create a PayPal account to pay with PayPal?” style=”round_outline” el_id=”1470419884506-4dbf4bbb-d1fa”]

During the checkout process your clients can pay with their PayPal account if they have or just by using their debit or credit cards without to create a PayPal account.

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[/vc_column_text][vc_toggle title=”How do I customize my theme?” style=”round_outline” el_id=”1470419781794-a0f47a8a-7ff9″]

Houzez is equipped with a feature-rich Theme Option panel which will allow you to easily customize your website. The Theme Option panel is well organized into logical sections and has description for each item.

[/vc_toggle][vc_toggle title=”Can you help me to customize the theme?” style=”round_outline” el_id=”1470419781939-297419b9-4595″]

We will be glad to help you if you are asking for some little modifications like colors, fonts and modifications which only involves issuing few lines of code. However, if your customization requires an in-depth code development we invite you to contact us directly for an assessment of the modifications that you want to make to your website.

[/vc_toggle][vc_toggle title=”Can I customize the currency symbols?” style=”round_outline” el_id=”1470419782089-d1aac34a-bdf9″]

Yes, on Houzez you can have all currency symbols you need.

[/vc_toggle][vc_toggle title=”Can i customize the logo placement and the menu style?” style=”round_outline” el_id=”1470420254783-a082379f-8b73″]

Yes, you can change logo and customize the menu as you like, we have different menu options and unlimited colors and fonts.

[/vc_toggle][vc_toggle title=”Can i setup my own styles and colors?” style=”round_outline” el_id=”1470421436273-3fc57965-b641″]

Yes, Houzez is equipped with a lot of options to give you the ability to setup your own styles and colors. 

[/vc_toggle][vc_toggle title=”Can i customize the search fields?” style=”round_outline” el_id=”1470422246367-9708f503-d7d7″]

Yes, you can control the search fields for the Theme Options panel.

[/vc_toggle][vc_toggle title=”I need new features, can you help me?” style=”round_outline” el_id=”1470422439493-99dc7d4e-d18a”]

You can keep in contact with us via the Support Forum and suggest new features. We are trying to develop all new features requested by our customer.

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[/vc_column_text][vc_toggle title=”Do I need to register on the Support Forum?” style=”round_outline” el_id=”1470424032627-caee83a2-62a5″]

Yes, this is the best way to get help and stay in touch with our team. Customer support is provided only by the support forum.

[/vc_toggle][vc_toggle title=”After purchase can I have technical support if I have issues to make it work?” style=”round_outline” el_id=”1470362416631-4c3b3b3e-6c61″]

Yes, you will have 6 months free support and our technical team is always there to help you through our support forum.

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